Student Support

Student Support


Student Services

Student Services are based in Reception and they’re here to help you if you have an issue affecting your studies, your finances or your life. Student Services can also give you information about student transport, financial help, absence procedures, references, exam certificates, plus a whole host of other issues that may crop up during your time at college.

We have qualified counsellors available to support students who may be experiencing personal problems. The counsellor will listen to you and support you for as long as you need.

If you’d like to speak with Student Services, you can visit them in Reception, email or call Student Services on 01482 711688.

Meet the team.

Study Support

If at any point you feel as though you’re struggling with any aspect of your course or if you’d like support to help you achieve top grades, our Study Support Tutors are here to help.

Based in the Study Centre, they offer individual or small group tuition, as well as support in the classroom. You can call into the Centre any time during the day if you need a quiet working area. Or if you’d like to benefit from subject-specific support, you can speak with your teachers who will arrange for you to meet with a Study Support Tutor, or speak to Jill Naylor, Study Support Manager who can be emailed on

Meet the team.

Additional Study Support due to COVID: Wilberforce College will receive 16-19 tuition funding from the Education and Skills Funding Agency. The funding is being provided to support small group tuition for 16 to 19 students in English, Maths, and other courses where learning has been disrupted.

The college will use the fund to pay for both additional teaching time and the employment of additional learning support staff who will work with small groups of students. Support will be prioritised for those students who have not achieved a grade 5 in English or Maths.

Curriculum Mentors

To complement the Study Support Tutors who provide additional support to students, we also have a team of Curriculum Support Mentors. These are all ex-Wilberforce students currently studying at the University of Hull. They attend one day per week and provide support to individuals and small groups of students across the curriculum. Not only do the mentors provide invaluable subject-specific support, plus help with organisation, planning and exam revision, but they are excellent role models to students who themselves might be contemplating university study.

Personal Tutors

Every student is allocated a tutor to ensure they make good progress whilst at the college. Your tutor will meet you individually once every four weeks for a Learning Progress Meeting. This flexible meeting focuses on your needs at the time, such as how you are settling in at college or your university application. You can also arrange to talk with your tutor in-between scheduled meetings, and throughout the year you’ll have additional group tutorials. We developed this system in response to student feedback, so that students can talk more about their own progress and benefit from advice from trained professionals.

IT Facilities

You can now access your college desktop and emails any way, anytime, anywhere. As well as recently installing a brand new IT Suite with state-of-the-art facilities, the College has also implemented Wi Fi throughout the campus, so you can access your emails on your phone, tablet and laptop. Cloud email and storage provided via Office 365, also ensures that you get a 10GB inbox and 10GB OneDrive storage. You can also install the latest version of Microsoft Office onto five of your devices. On top of this, you’ll also have remote access to all of the latest Microsoft Office programs, as well as up-to-date and industry standard Adobe Creative Suite software (available on-site only). So you can choose to work on projects and assignments at home and in your free time.

IT Helpdesk

Have a question about your emails or logging onto your college account? Then please email or call 01482 711688 and ask for the IT Helpdesk. You can also visit the Helpdesk in person during term time between 8:30am and 4:00pm. It’s located within the Library.

Please note that the College Facebook/Twitter pages are not run by the IT Helpdesk. You should contact the Helpdesk direct if you have any queries.

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