Do you love helping others succeed? Are you tech-savvy and passionate about creating a great learning environment? Join our team and make a real impact!

In this role you will play a key role in delivering a high-quality service that supports both staff and students.  This hybrid position combines traditional Learning Resource Centre responsibilities with first-line IT support, ensuring an excellent experience across digital and physical resources.

 

You will supervise the Learning Resource Centre, maintain a positive learning environment and ensure expectations are met, support students with preparing their UCAS applications and assist staff with checks prior to submission, provide reprographic services for staff and oversee the maintenance and loans of resources, including media equipment and laptops.  A significant part of the role involves providing IT support, this will include processing service desk tickets, handling password resets, managing printing issues, secure file transfers and assisting with software installations and updates.  You will also develop and maintain a digital support hub with guides and resources to help staff and students navigate key processes in all areas of the college.

 

The successful candidate will have strong organisational skills, excellent IT knowledge, and the ability to work proactively to improve service levels.  They should also be confident when engaging with students, able to manage expectations effectively, and maintain a positive and supportive learning environment.  Experience in resource management and IT support would be an advantage, but training can be provided for the right candidate.

 

We can offer you:

  • A competitive salary
  • Access to Local Government Pension Scheme
  • Access to Employee Assistance Programme
  • A comprehensive CPD programme
  • On-site gym
  • Free on-site parking

 

You will be working 37 hours per week, term-time plus 10 additional days per year.  Salary is point 9 on the SFCA Support Staff Pay Scale £26,818 per annum.  For this term-time post this equates to £24,543 per annum.

 

An information pack providing more details about this post and the College, plus an application form, can be downloaded using the links below.  Or you can contact the College, and an application pack can be posted or emailed to you (personnel@wilberforce.ac.uk)

 

CVs cannot be accepted unless accompanied by a completed application form.  

The closing date for receipt of applications is 9.00am on Monday 5 January 2026.